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Order & Return

Dear customers,

Thank you for shopping with us. We are very sorry if you have met any situation you need to return the items to us. Here is our return policy.

What to return?

If your product has below issues, please return to us and we will start our aftersale process.

  1. Quality issue.
  2. Wrong package
  3. Wrong products description on the https://miniso.co.ke/ website.
  4. Wrong ADs you have seen and advertised by Miniso Online Shopping.

When to return?

For the time frame, it is within 7 days from you have received the parcels.

How to return?

  1. You can deliver the item back to 1st Floor, Tetezi Towers, Nairobi, Kenya. 
  2. You can also contact us to find a good way to return the item.

Please feel free to contact us at any time if you need assistance. Thank you.